Transparency plays as much a role within the platform as in its relationship with the outside world.
Within Covid-Solidarity, this transparency is also reflected in the communication of information with a very precise goal: allowing everyone to have the level of information necessary to act and make decisions according to what they encounter in the field. The decisions, the questioning, the orientations, the feedback from the field, the media actions…. Everything is accessible to everyone via Slack, Whatsapp, Asana (management of shared projects) and a shared Google Drive, to bring everyone up to the required level of information and serve autonomy.
Compared with the outside world, it is above all about having first-hand information to understand what is really happening in reality and try to act as quickly as possible. The information collected, by Cécile Vainsel in particular, allows Covid-Solidarity to answer two fundamental questions (What happens in nursing homes and with isolated people? What are the real needs?) and to develop, in record time, an effective service offer to help nursing homes. In doing so, Covid-Solidarity identifies two major challenges: on the one hand, nursing homes face big difficulties linked to the lack of medical means and caregivers. On the other hand, residents of nursing homes are less affected by Covid than by loneliness. Deaths are said to be mainly caused either by diseases other than Covid, or by the famous “sliding effect”, which implies that elderly people without major health problems let themselves die from lack of contact.
To respond to these problems, Covid-Solidarity deploys a team of non-specialized volunteer citizens to meet a triple objective:
- To offer residents a dignified end of life made of listening and attention;
- To relieve the management of the nursing homes and their teams;
- To allow citizens, whoever they may be, to feel useful by committing themselves to keep company of our seniors.
The typical main tasks that volunteers can carry out are to:
- Distribute meal trays and coffee to the elderly and have time to help them eat;
- Take the time to talk to them and/or put them in touch with their family via the internet;
- Organize the visit of the parents, welcome them, equip them, and brief them on hygiene instructions;
- Fill out the administrative forms for Covid testing procedures;
- Doing the shopping and/or doing some housework and cleaning.
In a few days, Covid-Solidarity sets up a reserve of 3,000 volunteers, including 500 volunteers throughout Belgium to go to rest homes despite the risks.