Freedom/Autonomy: How to articulate autonomy and an increase in quality level?
Obviously, delegating authority to someone is not enough to ensure that they have the right skills, experience and level of awareness to succeed in fully fulfilling this mission. True autonomy – which is not the ability to do what one wants, as and when one wants, but the ability to comply with certain rules and to be able to answer for them (“response able”) – is not a fixed state; it is constantly building. It requires support and the implementation of strict self-monitoring mechanisms so that the trust given a priori can be effectively honored, not only in the intention but also in the outcome of the actions. The challenge is therefore to set up an internal dynamic that sets the pace for the development of skills and awareness with a gradual increase in the autonomy of each individual. This requires, as we are experiencing within Phusis itself, to agree on explicit quality standards and roles whose areas of responsibility regularly evolve according to the development of each other’s skills. This is hard work that requires rigor but is the inevitable price to pay to minimize tensions between roles.
Laurent Ledoux has a varied experience both in the private and the public sector and specialized in restructuring and modernizing business units and administrations. He is founder, partner and Chairman of the Board of Phusis.